Refunds and Cancellation Policy

1. Introduction

Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. This Refunds and Cancellation Policy outlines the terms under which you may cancel orders, return products, and request refunds.

2. Order Cancellation

2.1 Before Shipment

You may cancel your order at no cost before it has been shipped. To cancel, please contact our customer support team as soon as possible with your order details.

2.2 After Shipment

Once your order has been shipped, it cannot be canceled. However, you may request a return in accordance with our Return Policy below.

3. Returns

3.1 Eligibility for Returns

You may return products within 14 days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition
• All original packaging, tags, and accessories are included
• Proof of purchase (receipt or order confirmation) is provided

3.2 Non-Returnable Items

• Perishable goods
• Personal care items (e.g., cosmetics, underwear)
• Gift cards or downloadable software products
• Items marked as “Final Sale” or “Non-Returnable”

4. Refunds

4.1 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

4.2 Approved Refunds

If approved, your refund will be processed within 10 business days, and a credit will automatically be applied to your original method of payment.

4.3 Partial Refunds

• Items returned in a condition different from the original
• Missing parts or accessories not due to our error
• Returns requested after the specified return window

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us within 7 days of delivery.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the item received is defective or incorrect
• Original shipping fees are non-refundable unless the return is due to our error

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or full refund at no additional cost.

8. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your credit card provider (processing times may vary)
• Contact your bank

If you still have not received your refund, please contact us at info@hotmessfoodclub.co.za.

9. Contact Us

If you have any questions about our Refunds and Cancellation Policy, please contact us:

Email: info@hotmessfoodclub.co.za
Address: Eoka 2, Industrial Park, 14 Tile Crescent, Clayville (Olifantsfontein), Midrand, Gauteng, South Africa

10. Policy Updates

We reserve the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Last Updated: 1 August 2026