Terms & Conditions

Effective Date: January 1, 2026

Welcome to Hot Mess Food Club. These Terms & Conditions govern your use of our grocery e-commerce website and the purchase of products through our online store. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website and place orders.

2. Products and Availability

• All products are subject to availability.
• We reserve the right to limit quantities.
• Product images are for illustration purposes only.
• Actual products may vary in appearance or packaging.

3. Pricing

• All prices are displayed in the local currency.
• Prices may change without prior notice.
• Taxes and delivery charges may be added during checkout.
• We reserve the right to correct pricing errors.

4. Orders

Submitting an order does not guarantee acceptance. We reserve the right to reject or cancel any order due to product availability, pricing errors, suspected fraud, or other legitimate reasons.

5. Payments

Payments must be made using the payment methods available on our website. All transactions are processed securely through trusted third-party payment providers.

6. Delivery

• Delivery is available only within South Africa.
• Estimated delivery times are provided for convenience only.
• Delivery delays may occur due to weather, traffic, or circumstances beyond our control.
• Please ensure someone is available to receive your order.

7. Returns and Refunds

If you receive damaged, defective, or incorrect products, please contact us within 24 hours of delivery. Refunds or replacements will be provided in accordance with our Refund Policy and applicable consumer protection laws.

8. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

9. Prohibited Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with website operations.
• Provide false or misleading information.

10. Intellectual Property

All content on this website, including text, logos, graphics, images, icons, and software, is the property of Hot Mess Food Club and is protected by applicable intellectual property laws.

11. Limitation of Liability

To the maximum extent permitted by law, Hot Mess Food Club shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products.

12. Disclaimer

Our website and services are provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation of the website.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Changes become effective immediately upon publication on this website.

15. Governing Law

These Terms & Conditions shall be governed by the laws of South Africa, and any disputes shall be subject to the exclusive jurisdiction of the courts of that country.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Hot Mess Food Club
Email: info@hotmessfoodclub.co.za
Address: Eoka 2, Industrial Park, 14 Tile Crescent, Clayville (Olifantsfontein), Midrand, Gauteng, South Africa
Country: South Africa